IT Major Incident Management Course (ITSM Best practice Based)

Course Duration - 1 Day

ITSM best practice defines major incidents as incidents of highest impact, resulting in significant disruption to the business. This can mean different things to different organizations, but ultimately it depends on business goals and objectives and is defined by each organization individually.

They demand our urgent and focused attention not only when they occur but in planning activities well ahead of time.

This HDAA training day will help you to determine how to define and detect a major incident, look at the process flow of a major incident, explore ways of taking ownership, and the importance of communication while always working towards a speedy resolution.

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  • We have Trained more than 7000+ participants
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