ITIL 4 Foundation provides the building blocks of ITIL 4 and step one of the ITIL 4 journey.
ITIL 4 Foundation has been designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end to creation, delivery an end operating model for the d continual improvement of tech ITIL 4 Foundation is for anyone working within an enabled products and services. IT function who needs to understand the key concepts of IT and digital service delivery and is interested in helping their organization address new service management challenges.
It is for professionals at the start of their ITIL 4 journey or those looking to upgrade their existing ITIL knowledge.
Yes, just like any foundation training, the ITIL 4 Foundation syllabus is about introducing general concepts, guiding principles and language to anyone, no matter their level of experience. The course helps candidates to gain a better understanding of where they sit in the organisation (and the bigger picture). It introduces the mentality and culture on how to serve the clients, the service economy and understand their role in the Service Value Chain.
Certification exams are included with all HDAA ITIL training.
