The ITIL 4 Strategic Leader designation consists of the following two modules:
ITIL 4 Strategist: Direct, Plan and Improve (DPI) - Universal Module Bringing digital and IT strategies to life.
This strategist module is for IT and digital managers of all levels involved in aligning work to organizational strategy or developing a continually improving team or service. DPI will help anyone involved in planning work, improving products, and managing organizational change, and those responsible with interfacing with governance, risk and compliance.
ITIL 4 Leader: Digital and IT Strategy (DITS) Enabling business success through the creation of digital and IT strategies
This module is for IT and business directors, heads of department, aspiring C-Suite professionals and other business leaders across the organization who are looking for guidance that will help them craft a digital vision, shape IT and business strategy and drive organizational change.
DITS will help business leaders demonstrate how IT strategy differs from digital strategy, provide guidance for integrating IT and digital strategies and promote the importance of a successful digital strategy on business success, including its impact.
ITIL 4 Leader: Digital and IT Strategy adds a new perspective to the ITIL 4 guidance and elevates the discussion around ITIL concepts to an organizational strategy level.
The module enables IT and digital leaders to influence and drive strategic business decisions, by helping them to:
- Create an appropriate digital strategy aligned to wider business goals
- Understand how business and IT leaders across the globe are responding to disruption by reshaping corporate strategy, adapting processes and even repurposing entire business models.
- Explore the use of the ITIL 4 framework to support organizations on their digital transformation journey, addressing service management challenges and utilizing new technology.
The module also covers how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges.
ITIL 4 Leader: Digital and IT Strategy includes four Case Study assignments, that are graded in-session, and a multiple-choice exam at the end of the training course.
Candidates must pass all the Case Study assignments in order to take the exam. This will be confirmed to candidates by the trainers before the end of the training.
Candidates who fail to complete the Case Study assignments in-session, may be given an additional individual written assignment that is based on the same case-study.
