ITIL® Benefits

What is ITIL ®

ITIL provides a clear focus on the total cost of ownership (TCO), so you can reduce the often costly expenses associated with IT investments. The ITIL framework also gives guidance and structure to your organisation, minimising the likelihood of unscheduled work overtaking and de-railing current tasks and activities. Yet, the broad focus and flexible nature of ITIL allows you to take on new tasks with ease.

The ITIL best practice framework provides a common language and tools that power collaboration within IT teams, to deliver value across a business.

Benefits to Your Company - Why should we adopt ITIL?

The ITIL best practice framework provides a common language and tools that power collaboration within IT teams, to deliver value across a business.

Increased efficiency and success

Having an ITIL certified workforce allows your organization to pursue and adopt structural modifications that are aligned with the ITIL framework in other to achieve enhanced efficiency and effectiveness. When asking why is ITIL important, remember that the framework itself is designed to boost your overall organizational performance and by acquiring certification, your employees are automatically equipped with an extraordinary skill set that can work towards this general improvement.

Ultimately, one of the most promising benefits of ITIL certification is the enhanced ability of your professionals to determine, plan, and support your establishment’s IT services, which eventually leads to increased efficiency and effectiveness for your business.

Easily resolve issues by addressing the root cause

No organization operates on infinitely smooth waters, especially for those in IT services. Day after day your team is tasked to face incident requests which are elevated into problems that entail various steps and initiatives within your company. You’re required to keep a close eye on these actions.  

When an organization follows the ITIL framework, managing problems is focused on the root cause of incidents, which reduces the dreadful effects of issues and incidents stemming from mishaps within the IT infrastructure. If you’re still asking why is ITIL important, adopting the framework also equips you with a solid prevention scheme, since it is designed to avoid recurring incidents linked to previously detected errors. 

Understand and utilize ITSM products that have ITIL aligned functionalities

There are plenty of ITSM software platforms in the market. While there are a lot of ITSM providers that are ready to support organizations that deliver IT as a service, the most powerful ones operate alongside the ITIL framework.

One of the ITIL benefits to individuals who obtain certification is acquiring the ability to easily grasp and use ITSM software that are specially designed for handing over ITIL aligned services and standardizing operations.

With the knowledge of ITIL and the help of robust ITSM, your organization can easily cut down IT expenses, create a more transparent governance, minimize risk, gain competitive corporate edge by improved IT enablement, supply greater versatility and enhanced agility of modifications for new IT services and ultimately enhance service quality and customer satisfaction. 

Demonstrate an evidence-backed, differentiated, value proposition, leading to more customer wins.

Better management of business risk and service disruption or failure

Benefits Specific to ITIL 4

ITIL 4 is the next iteration that incorporates all of the best things from ITIL as it is known today and expands IT and service operations to a new level. Moving from traditional process-led delivery, ITIL 4 supports faster quality and value driven delivery for people and organizations.

ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles, and much more.

ITIL 4 will be much more relevant to software developers, service management practitioners, and businesses by promoting a holistic view of delivering products and services. Right from the Foundation level, ITIL 4 will emphasize the importance of collaboration, transparency, automation where possible, and working holistically.

ITIL 4 retains many of the core elements that make ITIL so valuable to individuals and organizations today. Change is a constant state and organizations are struggling to navigate it. ITIL 4 is a best practice that supports organizations in navigating this ongoing change.

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