ITIL 4 Create, Deliver and Support (CDS) is focused on different ways of using service management and ITIL practices in different contexts.
The nuts and bolts for how to do service management are contained in CDS and are defined as a "practical and holistic approach to the creation/management of services: delivering innovative and reliable tech-enabled services to customers". In other words, this is the 'engine room' of the IT and digital function.
But, most importantly, it helps to design, manage and improve end-to-end value streams, including those for development and delivery of new and changed products and services. The holistic value streams help to avoid over-focussing on only some parts of the product or service lifecycle. They enable the key guiding principles of ITIL: focus on value and think and work holistically.
CDS is not about technical aspects of IT service management. Instead, it takes a higher-level view of what needs to happen across all four dimensions of service management to create and manage effective and streamlined services. Accordingly, CDS is geared towards the needs of more experienced ITIL practitioners (for example, team leads, managers, and consultants) responsible for the design, development, delivery and support of IT-enabled and digital products and services.
For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.