- Establish a governance framework based on SIAM practices;
- Perform an organization assessment to better determine and establish a plan and promote improvements;
- Determine the key elements to perform a SIAM implementation;
- Design and build up a SIAM model for different environments and organizations;
- Lead a SIAM implementation;
- Select different approaches to implement SIAM;
- Use organizational change management in order to boost the SIAM implementation;
- Improve the organization’s SIAM ecosystem at every stage;
- Manage and continuously improve multiple processes based on SIAM.
Who is this certification for?
SIAMâ„¢ Professional is ideal for professionals who want to improve and extend their Service Integration and Management knowledge. This makes it very interesting for Service Managers and Practitioners, Service Provider Portfolio Managers, Process Managers, Project Managers and many others.
Main subjects
Discovery and Strategy
Plan and Build
Implement
Run and Improve
SIAM Practices Across the Stages
Required reading
A. Simon Dorst, Michelle Major-Goldsmith and others
Service Integration and Management (SIAMâ„¢) Professional Body of Knowledge
Scopism Limited (Second Edition, December 2019)
Freely available on https://www.scopism.com/free-downloads/.
B. EXIN
EXIN BCS SIAM™ Professional – Case Study
EXIN (2020)
Freely available on http://bit.ly/SIAMP_case_study