HDI® Knowledge-Centered Service (KCS) Foundation Course
HDI certification validates expertise in Knowledge-Centered Service (KCS), ensuring a standardized approach to knowledge management. This certification is essential for individuals aiming to demonstrate their understanding of KCS practices and their organizational value. Effective knowledge management can lead to reduced errors, faster implementation of new ideas, and the elimination of redundant work.
- eLearning
- Course Level: Foundation
- Exam Voucher: Included
HDI® Knowledge-Centered Service (KCS) Foundation Course
HDI certification validates expertise in Knowledge-Centered Service (KCS), ensuring a standardized approach to knowledge management. This certification is essential for individuals aiming to demonstrate their understanding of KCS practices and their organizational value. Effective knowledge management can lead to reduced errors, faster implementation of new ideas, and the elimination of redundant work.
Course Overview
This HDI certification is for those individuals who want to demonstrate that they understand KCS practices and how they provide value. This certification ensures a consistent understanding of the KCS methodology for everyone in the organization.
Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the implementation of new ideas, and eliminate redundant work. A thriving knowledge management program, one that successfully captures, structures, and reuses information, is a vital component of top-performing companies and often provides them with a competitive advantage.
The following table represents the weighting for each of the standards categories within the certification exam.
This information is provided to help you focus as you prepare for the exam.
| Category | Weighting % |
| Background | 10 % |
| KCS Practices | 30 % |
| Service Management | 5 % |
| Content Health | 20 % |
| Process Integration | 10 % |
| Performance Assessment | 20 % |
| Leadership & Communication | 5 % |
Target Audience
Professionals involved in knowledge management
Customer support professionals
IT service management professionals
Those involved in organizational improvement efforts
Organizations seeking to standardize knowledge management practices
Those aiming to enhance competitive advantage through effective knowledge management
Prerequisite
Learning Objectives
Knowledge management best practices
Knowledge-Centered Service concepts and methodology
The value and benefits of adopting Knowledge-Centered Service
Course Modules
Unit 1: What is Knowledge-Centered Service (KCS)?
- What is Knowledge-Centered Service?
- What Led to the Development of KCS?
- Why Do You Need KCS?
- What are the Benefits of KCS?
Unit 2: Understanding the KCS Methodology
- KCS Methodology
- KCS Practices
- The Solve Loop
- The Evolve Loop
Unit 3: Wrapping Up the KCS Methodologies
- Performance Assessment and Leadership and Communication
- Benefits and ROI
Exam Detail
Questions: 35 multiple choice
Time: 45 minutes.
Passing Marks: 70 %
Individuals who achieve the passing score will receive a certificate from HDI acknowledging their accomplishment and a credentialing logo that may be added to signature blocks and business cards.
Choose Your Training Options
Self-Paced Learning
- 12 months access to the elearning course
- Exam Voucher is Included
- Mock exam for self Assessment
- Access to Digital-PDF download
- 24/7 assistance and support
$700.00 EX GST
Instructor-led training
- Everything in Self-Paced Learning, plus
- Exam Voucher is Included
- Mock exam for self Assessment
- Access to Digital-PDF download
- 24/7 assistance and support
$1,050.00 EX GSTAdd to cart
Corporate Training
- Self-paced eLearning and instructor-led options
- Access to Champions portal
- Flexible pricing, subscription-based
- Access to Digital-PDF download
- 24/7 assistance and support
