ITIL® 4 Create, Deliver & Support Course with Exam Voucher

The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.

ITIL® 4 Create, Deliver & Support Course with Exam Voucher

Course Overview

This is a course and exam package fully narrated by certified expert Scott Tunn.
Please note the course is access to the slides, please see module one for a sneak preview.

The ITIL^® Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation.

The ITIL^® Create, Deliver and Support course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services.

Target Audience

This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.

Roles include:

Service Desk Directors/Managers
IT Infrastructure & Support Directors/Managers
Problem, Change, and Release Managers
DevOps Directors/Managers
Continual Improvement Program/Project Directors/Managers
Senior Service & Support Analysts
Process/Practice Owners
Service Level Management Directors/Managers

Prerequisite

For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course. To study the ITIL 4 Foundation certification course, Click here.

Learning Objectives

The course agenda covers the following ITIL^® 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model:

Service design price and orchestration
Software development and management
Deployment management
Release management
Service validation and testing
Change enablement
Ensuring stakeholder satisfaction
Service Desk
Incident management – detection and resolution
Problem management
Knowledge management
Service level management
Monitoring and event management

Course Modules

Understand how to plan and build a service value stream to create, deliver, and support services:

Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
Understand the value of positive communications
Understand the planning and management of resources in the SVS
Understand the value and use of IT across the SVS

Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:

Learn how to design, develop, and transition a value stream using ITIL practices
Learn how to better provide user support using ITIL practices
Learn how to create, deliver, and support services
Discover how to prioritize, structure, and coordinate work and activities

Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

Exam Detail

The exam is administered by PeopleCert.
The exam is 90 minutes in duration, includes 40 multiple-choice questions and is administered online by an independent examination body.
Participants are provided with an exam voucher so they can schedule the exam at their convenience on any date after completion of the course.
A passing mark of 70% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam.
You will attain 18 professional development units (PDUs) for Project Managers.

Choose Your Training Options

Self-Paced Learning

$1,284.20 EX GST

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