ITIL® 4 Specialist: Monitor, Support and Fulfil (MSF) Course
- eLearning
- Course Level: Practitioner
- Exam Voucher: Included
ITIL® 4 Specialist: Monitor, Support and Fulfil (MSF) Course
Course Overview
The ITIL 4 Specialist: Monitor, Support and Fulfil (MSF) combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these practices.
ITIL® 4 Practitioner: Incident Management
ITIL® 4 Practitioner: Service Desk
ITIL® 4 Practitioner: Problem Management
ITIL® 4 Practitioner: Service Request Management
ITIL® 4 Practitioner: Monitoring and Event Management
Target Audience
- IT professionals seeking to establish cross-practice collaboration.
- Individuals aiming to optimize service value streams.
- Professionals looking to demonstrate understanding and application of concepts in the five ITIL Management Practices.
- Those interested in maximizing value from these practices at both strategic and operational levels.
Specifically, individuals who have completed the ITIL® 4 Practitioner modules in Incident Management, Service Desk, Problem Management, Service Request Management, and Monitoring and Event Management would find this module beneficial.
Prerequisite
Learning Objectives
- Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Integrate the practices in the organization’s value streams
- Understand the interfaces and synergies across these five practices
- Apply metrics and practice success factors to improve performance
- Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
Course Modules
Module 1: Introduction
Module 2: Incident Management
Module 3: Service Desk
Module 4: Monitoring and Event Management
Module 5: Problem Management
Module 6: Service Request Management
Module 7: Practice Capability Development
Exam Detail
- 60 questions
- Multiple choice
- 39 out of 60 marks required to pass (65%)
- 90 minutes
- Closed book.
Choose Your Training Options
Self-Paced Learning
- 12 months access to the elearning course
- Exam Voucher is Included
- Mock exam for self Assessment
- Access to Digital-PDF download
- 24/7 assistance and support
$3,070.78 EX GST
Instructor-led training
- Everything in Self-Paced Learning, plus
- Exam Voucher is Included
- Mock exam for self Assessment
- Access to Digital-PDF download
- 24/7 assistance and support
Corporate Training
- Self-paced eLearning and instructor-led options
- Access to Champions portal
- Flexible pricing, subscription-based
- Access to Digital-PDF download
- 24/7 assistance and support
