ITIL® 4 Specialist: Monitor, Support and Fulfil (MSF) Course

ITIL® 4 Specialist: Monitor, Support and Fulfil (MSF) Course

Course Overview

The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these practices.

ITIL® 4 Practitioner: Incident Management

ITIL® 4 Practitioner: Service Desk

ITIL® 4 Practitioner: Problem Management

ITIL® 4 Practitioner: Service Request Management

ITIL® 4 Practitioner: Monitoring and Event Management

Target Audience
  1. IT professionals seeking to establish cross-practice collaboration.
  2. Individuals aiming to optimize service value streams.
  3. Professionals looking to demonstrate understanding and application of concepts in the five ITIL Management Practices.
  4. Those interested in maximizing value from these practices at both strategic and operational levels.

Specifically, individuals who have completed the ITIL® 4 Practitioner modules in Incident Management, Service Desk, Problem Management, Service Request Management, and Monitoring and Event Management would find this module beneficial.

An ITIL® 4 Foundation certification is a pre-requisite for studying Monitoring and Event Management.
Learning Objectives
  • Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
  • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
  • Integrate the practices in the organization’s value streams
  • Understand the interfaces and synergies across these five practices
  • Apply metrics and practice success factors to improve performance
  • Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
Course Modules

Module 1: Introduction

Module 2: Incident Management

Module 3: Service Desk

Module 4: Monitoring and Event Management

Module 5: Problem Management

Module 6: Service Request Management

Module 7: Practice Capability Development

Exam Detail
  • 60 questions
  • Multiple choice
  • 39 out of 60 marks required to pass (65%)
  • 90 minutes
  • Closed book.

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$3,070.78 EX GST

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