Managing Difficult Customer Situations (MDCS) Course
- eLearning
- Course Level: Foundation
- Exam Voucher: Not Included
Managing Difficult Customer Situations (MDCS) Course
Course Overview
Managing Difficult Customer Situations
Dealing with difficult customer situations can be extremely challenging. This course will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations. Give your staff the skills to turn a bad situation into a positive experience. Increase customer satisfaction and decrease your staff stress levels.
This is a one day course with lots of examples and role playing to assist your staff in feeling comfortable with all sorts of difficult situations.
This course is not a certification course and therefore does not have an exam associated with it. Course completion certificates will be supplied on request.
Target Audience
Anyone working in or looking to work in a contact centre, service centre, helpdesk or support centre. Perfect for new recruits or as a refresher for experienced staff.
Prerequisite
Learning Objectives
Course Modules
Exam Detail
Choose Your Training Options
Self-Paced Learning
- 12 months access to the elearning course
- Exam Voucher is Not Included
- Mock exam for self Assessment
- Access to Digital-PDF download
- 24/7 assistance and support
$638.18 EX GST
Instructor-led training
- Everything in Self-Paced Learning, plus
- Exam Voucher is Not Included
- Mock exam for self Assessment
- Access to Digital-PDF download
- 24/7 assistance and support
Corporate Training
- Self-paced eLearning and instructor-led options
- Access to Champions portal
- Flexible pricing, subscription-based
- Access to Digital-PDF download
- 24/7 assistance and support