Managing Difficult Customer Situations (MDCS) Course

Managing Difficult Customer Situations (MDCS) Course

Course Overview

Dealing with difficult customer situations can be extremely challenging. This course will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations. Give your staff the skills to turn a bad situation into a positive experience. Increase customer satisfaction and decrease your staff stress levels.

This is a one day course with lots of examples and role playing to assist your staff in feeling comfortable with all sorts of difficult situations.

This course is not a certification course and therefore does not have an exam associated with it. Course completion certificates will be supplied on request.

Target Audience

Anyone working in or looking to work in a contact centre, service centre, helpdesk or support centre. Perfect for new recruits or as a refresher for experienced staff.

Learning Objectives
Course Modules
Exam Detail

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Self-Paced Learning

$638.18 EX GST

Instructor-led training

Corporate Training

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