itRCA Skills Workshop - IT Root Cause Analysis Training

In this self -paced online course (delivered in a workshop style), KF certified trainers & consultants will show you how to use the amazing KF (KEPNERandFOURIE) critical thinking skills to understand complex situations, solve problems & incidents faster, make better decisions, uncover the best corrective actions and how to analyse your Risks more successfully.

You will learn thinking approaches that are flexible and practical and have a unique blend of intuitive, logical and creative thinking.

These approaches have been applied and proven in practice and have helped many IT departments achieve dramatic improvements in their problem solving, decision-making & risk functions.

Outline

Who Should Attend

Delivery Methods

Cancellation/Transfer Policy

Introduction

itRCA Introduction

PriortyWise

Introduction & Demonstration
Refinements

CauseWise

Introduction & Demonstration
Incident Statement Refinements
Question Refinements
Cause & Verification Refinements
TOYF (Thinking On Your Feet)

SolutionWise

Introduction
Max4 Demonstration

Incident Management Skills

Incident Management Approach

RiskWise

Introduction & Demonstration

Wrap Up

The training KepnerandFourie™ - itRCA is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

IT Professionals

e-Learning Computer-Based Training

Online, computer-based self-paced training allows students to train at their own speed, permitting them to concentrate on areas of specific need. Students can train from any computer with Internet access, and the course takes approx. 18 hours to complete.

Learn virtually anytime, anyplace, and at any pace.
Can be accessed from upto 3 different devices.
Online training can be a cost effective means for employees to achieve certification, particularly for companies with remote employees or multiple office locations.
Ramp up employees quickly. Courses can be activated in as little as 24 hours.
Certification is attained once the course has been successful completed.
Once your online course has been activated, you have 12 months access to the course material.

On-Site Training / Dedicated Virtual Instructor-Led Training

HDAA organise for your team to be trained at your facility anywhere within Australia and New Zealand, eliminating individual staff travel costs and putting more control in your hands. Control class size and pick training dates that accommodate your business schedule.

On-site Training enquiry.

On-Line Course Cancellation Policy: Self-paced online course registrations are final. No cancellation or refund is available. Access is granted to online courses and certification exams once payment is received. A purchase order number may be provided for reference, but online courses and certification exams will not be activated until actual payment is received.

Cancellation of On-site Courses: Notice received within twenty one (21) to thirty (30) days of the scheduled course commencement date will incur a fee equal to 25% of the invoice. Notice received within seven (7) to twenty one (21) days will incur a fee equal to 50% of the invoice. Notice within 7 days will be charged the full invoice price.

Postponement of On-site Courses: Notice received within twenty one (21) to thirty (30) days of the scheduled course commencement date will incur a fee equal to 20% of the invoice. Notice received within seven (7) to twenty one (21) days will incur a fee equal to 30% of the invoice. Notice within 7 days will be treated as a cancellation. Only one postponement per invoice allowed.

Are you interested in training your team? ENQUIRE ABOUT ONSITE/DEDICATED VIRTUAL TRAINING