itRCA Skills Workshop - IT Root Cause Analysis Training

In this self -paced online course, KF certified trainers & consultants will show you how to use the amazing KF (KEPNERandFOURIE) critical thinking skills to understand complex situations, solve problems & incidents faster, make better decisions, uncover the best corrective actions and how to analyse your Risks more successfully.

You will learn thinking approaches that are flexible and practical and have a unique blend of intuitive, logical and creative thinking.

These approaches have been applied and proven in practice and have helped many IT departments achieve dramatic improvements in their problem solving, decision-making & risk functions. 

it Root Cause Analysis Training

After completing this skills workshop training, you will be able to:
 

  • Understand the difference between a Technical cause and a Root cause.
     
  • Generate an accurate incident or Problem Statement by using structured incident statement drills.
     
  • Use enhanced problem-solving structured questioning techniques.
     
  • Generate and identify the core issues represented in any Incident Situation.
     
  • Develop solutions & corrective actions for root cause removal or for any seemingly unsolvable situation.
     
  • Successfully identify risks for high risk changes or projects.
     
  • Utilise all these tools to improve collaboration across silos and remove the blame game!

 

Topics covered

 

  • How to perform a Technical Cause Analysis (itTCA?)
    •        Incident Statement (Object & Fault)
    •        Incident Detail (What, where, when, who and Uniqueness)
    •        Incident Causes, Testing & Verifying Most Probable Cause

 

  • How to perform a Service Restoration Analysis (itSRA?)
    •         Incident Restoration Statement & Requirements
    •         Develop Restoration Actions with Stakeholder Commitment

 

  • How to perform a Root Cause Analysis (itRCA?)
    •       Root Cause Statement & Detail (Who, what, where and when)
    •       System Performance Analysis (51 factor analysis)
    •       Testing Hypotheses, Verify and Implement Permanent Recovery

The training KepnerandFourie™ - itRCA is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

  • IT Professionals

e-Learning Computer-Based Training

Online, computer-based self-paced training allows students to train at their own speed, permitting them to concentrate on areas of specific need. Students can train from any computer with Internet access, and the course takes approx. 18 hours to complete.

  • Learn virtually anytime, anyplace, and at any pace.
  • Can be accessed from upto 3 different devices.
  • Online training can be a cost effective means for employees to achieve certification, particularly for companies with remote employees or multiple office locations.
  • Ramp up employees quickly. Courses can be activated in as little as 24 hours.
  • Certification is attained once the course has been successful completed.
  • Once your online course has been activated, you have 12 months access to the course material.

 

On-Site Training / Dedicated Virtual Instructor-Led Training

HDAA organise for your team to be trained at your facility anywhere within Australia and New Zealand, eliminating individual staff travel costs and putting more control in your hands. Control class size and pick training dates that accommodate your business schedule.

On-site Training enquiry.

 

On-Line Course Cancellation Policy: Self-paced online course registrations are final. No cancellation or refund is available. Access is granted to online courses and certification exams once payment is received. A purchase order number may be provided for reference, but online courses and certification exams will not be activated until actual payment is received.

Public, Virtual and Onsite Course Cancellation & Transfer Policy
Full payment of course fees or a Purchase Order must be received no less than thirty (30) days prior to the scheduled course date you have nominated to hold. Any booking received less than thirty (30) days prior to the nominated course commencement date must be accompanied by a written Purchase Order or credit card payment authority to secure the booking.

Clients cancelling their public or virtual course registration with less than three weeks' notice will not be entitled to a refund.

No shows on public and virtual courses will pay full course rates.

Cancellation of On-site Courses: Notice received within twenty one (21) to thirty (30) days of the scheduled course commencement date will incur a fee equal to 25% of the invoice. Notice received within seven (7) to twenty one (21) days will incur a fee equal to 50% of the invoice. Notice within 7 days will be charged the full invoice price.

Postponement of On-site Courses: Notice received within twenty one (21) to thirty (30) days of the scheduled course commencement date will incur a fee equal to 20% of the invoice. Notice received within seven (7) to twenty one (21) days will incur a fee equal to 30% of the invoice. Notice within 7 days will be treated as a cancellation. Only one postponement per invoice allowed.

Transfers between scheduled public courses will be accepted if requested no less than three weeks prior to the course start date. Any transfer of registration received no less then two weeks of the course start date will incur a $440 transfer administration fee. Transfer are not available with less then 1 weeks notice of the course start date.

In rare instances, a public course may be rescheduled or cancelled. HDAA will provide as much notice as possible. In this event, the client may receive a full refund, or take a credit toward another HDAA course. HDAA cannot be held responsible for penalties resulting from travel arrangements.

In the event that we do have to cancel a training course at the last minute, the HDAA administration team will contact you via phone to either reschedule you for an alternate course or provide you with a full refund of the course price paid.
HDAA reserves the right to postpone/cancel a training course or an event at any time, at which, paying participants will be entitled to one of the following:

To participate at a revised date specified by HDAA; or

  • A refund or
  • A credit to that amount for future HDAA training.

To receive reimbursement or credit, please call HDAA on 1300 130 447 to make appropriate arrangements.

 

No dates currently scheduled or the scheduled dates don't suit  REGISTER YOUR INTEREST

and we'll let you know if any other dates become available.

WHY CHOOSE US

  • We have Trained more than 7000+ participants
  • Accredited HDI and PeopleCert Training Organisation
  • Trained 100's of Australian Government & Private Organisations
  • Train Anywhere, Anytime with On-Line Self Paced Course Options
  • Certification recognised worldwide
  • Professional Trainers with Industry Experience
  • We have over 20 Years of Training Delivery Experience
  • The Latest Vendor Approved In-depth Course Content

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