This document outlines a proven template that outlines examples of what you need to have in place to implement IT service management best practice within your organisation.
When striving for best practice, it’s the combination of people, processes and technology that will ensure success not just processes alone!
To make this document complete in terms of how workflows into and out of implementing practices, we recommend that it be used when resolving any of the listed practices such as:
- Problem Management
- Service Asset & Configuration Management
- Change Management
- Release and Deployment Management
- Service Level Management
Although the document itself can be used for any purpose not just ITSM practices, however its best to start in a place that you are most familiar.
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