SUPPORT SYSTEM EVALUATION AND SELECTION

On average, organisations turn over their support tool every 5 years. This is a minefield HDAA can certainly help you through. Our goal within the HDAA professional service team is to help you purchase the right tool with the right features and modules at the right price for your size organization. We can assist with RFQ, RFT, criteria for selection, scoring, fit with ITSM or ESM, knowledge transfer and process definition prior to implementation.

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