Enhancing the Call Center Agent Experience: The AI Game-Changer Data Cloud technology has changed how organizations approach customer support operations […]
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Despite slower job growth, tech support isn’t going away any time soon. A time may come when technical support goes the way
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AI can and likely will transform the way IT works via automation.
Robots will take over the world. Or at least this is what science fiction authors have told us for years, and now it seems more likely than ever, but as anyone who has used generative AI to write and create artwork or music knows, humans still must tell AI what to do and how to do it.
The Power of AI Can Revolutionize IT Support Read More »
Forget robots taking over and stealing jobs! 2024 is about augmenting us, the human heroes, with the superpowers of conversational
Bringing CX and IT Leaders Together for AI Strategy Success Read More »
A leader in the IT service and support industry reveals that he identifies as autistic, and shares insights about what
I am a Neurodivergent Leader Read More »
In this second part of a two-part series, an IT service and support thought leader talks about his life with
Further Confessions of a Neurodivergent Leader Read More »
Demonstrate a true picture of IT service and support when you select measures that resonate with the business Today’s service
Have you been part of a project whose outcomes fell short of promises? Have you had a good idea that
The Power of the Strategic Framework Read More »
4 steps to influence the perception of value If your CIO asked you today to justify having the IT support
Justify Your Support Center Read More »
My current life in IT revolves around data. As a sales consultant, I am striving to ensure that people can
Using Data to Enable Business Relationships Read More »
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