Goodbye, Desktop Support Team. Hello…
It Is Time To Usher In A New Era in Desktop Support Desktop support, as we’ve traditionally thought of it, is becoming a dinosaur. As organizations continue […]
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Framework and Methodologies
Embracing Shift Left To Improve Service Delivery
It Is Time You Started Embracing The Left Shift To Get Things Done In Your Org, Here’s Why More now
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A Framework Is a Recipe
If you are lucky enough to have a very good cook as a friend or partner, you’ve probably watched them
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The Power of the Strategic Framework
Have you been part of a project whose outcomes fell short of promises? Have you had a good idea that
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DevOps as a Super-Framework
IT loves its frameworks. Not only do we love our frameworks, we are fiercely loyal to those that we believe
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What Metric is the Most Important in IT Support and Service?
HDI thought leaders weigh in on whether to focus on one metric or a composite of several. Here are their
What Metric is the Most Important in IT Support and Service? Read More »
Problem Management Process, Policy & Procedure Document (Template – Advanced)
This document outlines examples of the processes, policies and procedures you need to have in place to implementProblem Management into
Problem Management Process, Policy & Procedure Document (Template – Advanced) Read More »
Release & Deployment Management Process & Policy Document (Template – Advanced)
This document outlines examples of the processes, and policies you need to have in place to implement Release & Deployment
Release & Deployment Management Process & Policy Document (Template – Advanced) Read More »
Change Management Process, Policy & Procedure Document (Template – Advanced )
This document outlines examples of the processes, policies and procedures you need to have in place to implement Change Management
Change Management Process, Policy & Procedure Document (Template – Advanced ) Read More »
Service Asset and Configuration Management Process, Policy & Procedure (Template – Advanced)
This document outlines examples of the processes, policies and procedures you need to have in place to implement Service Asset
