Use Custom Metrics for Insights into Your ITSM Data
Explore the pale blue dot to provide business value “Consider again that dot. That’s here. That’s home. That’s us.” Carl […]
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KPI
Metric of the Month: Cause-and-Effect for Desktop Support KPIs
Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent benchmarking
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FAQs: Metrics, Measures, and KPIs, Part 2
Tracking metrics, measures, and KPIs is critical to understanding how your support center is performing. Tracking metrics, measures, and KPIs
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FAQs: Metrics, Measures, and KPIs
Metrics, measures, and KPIs – you know you need them. But what are they? Is there a difference? And how
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