Tired of “Self-Service” Frustration? “Self-service” has been around in IT Service Management (ITSM) for years, promising fast, independent access to […]
Your Guide to Rebrand Self-Service for the AI Era Read More »
HDI Leadership Forums hold speed-circuit discussions to share ideas One of the features of the HDI Leadership Forums is the
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The game has changed for technical organizations introducing self-service or a service portal to their customers. Instead of the days
Bring DX/UX to the Service Portal Read More »
How to design service portals and service catalogs so customers will use them. We all struggle with designing service portals
The User Experience of a Pig Read More »
HDI members are a group of community-minded problem solvers. They take their jobs of managing people, process, and technology quite
FAQ: How Do You Get Your Customers to Use Self-Service? Read More »
Today’s customers are becoming more self-sufficient and tech-savvy, increasing the use and need for self-service tools in their personal lives
3 Technologies to Power a Successful IT Self-Service Experience Read More »
Service portals are a fundamental part of IT service and support, and we should take care to think about the
5 Tips for a Great Self-Service Portal Experience Read More »
IT service and support teams are working to create a more customized experience for end users. Here is how to
5 Tips to Curate the Service Delivery Experience Read More »
IT self service holds a lot of promise, but only if it meets the needs of your end user. Here
How Do You Help People Shift-Left to Self Service? Read More »
A step-by-step process for how to make this self-service revolution more than just a theory. It starts with knowing your
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