A VIP person is someone of high status or influence within the company. In contrast, a VIP issue refers to an IT incident or […]
VIP Issues vs. VIP People: Responding to Incidents and Requests Read More »
HDI members are a group of community-minded problem solvers. They take their jobs of managing people, process, and technology quite
FAQ: How Do You Manage the SLA Clock? Read More »
I have been in this industry for close to twenty years, and during my time as a practitioner, consultant, and
Service Level Management Basics: The Operational Level Agreement (OLA) Read More »
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