Service Desk Templates
This document outlines examples of the processes, policies and procedures you need to have in place to implementProblem Management into […]
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This document outlines how Major Incidents affecting services provided by ICT are identified, escalated and managed throughout their lifecycle. This […]
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This document outlines the steps required to successfully implement ITIL process. The document is an excellent reference prior to downloading […]
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This document outlines examples of the processes, and policies you need to have in place to implement Release & Deployment […]
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This document outlines examples of the processes, policies and procedures you need to have in place to implement Change Management […]
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This document outlines examples of the processes, policies and procedures you need to have in place to implement Service Asset […]
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This Template is only available to HDAA members. This template can also be purchased. Contact HDAA for more information 1300 […]
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This document outlines examples of the processes, policies and procedures you need to have in place to implement Service Level […]
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Sometimes referred to as a ‘memorandum of understanding’ (MOU) or ‘gentleman’s handshake’, an Operational Level Agreement (OLA) sets out the […]
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The Communication Success Criteria Template is designed to facilitate a comprehensive assessment of communication effectiveness within the context of an […]
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The CSF worksheet can be used to log the properties of each CSF. Purpose: The CSF Worksheet is a goal-oriented […]
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This document describes the design of Major Incident Handling (MIH) process used in [Organization Name]. The goal of the MIH […]
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Major Incident Management aims to: Return an interrupted business-critical ICT service to normal availability as quickly as possible (or prevent […]
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The Regular Communications Campaign Checklist serves as a tool to ensure consistent and effective communication during an initiative. It provides […]
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The Report Worksheet is designed to ensure that every report generated within an organization delivers significant value. By addressing key […]
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A resistance management plan is a proactive way to manage resistance to the improvement initiative. The plan should describe tactics […]
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Stakeholder analysis is performed to log the characteristics of each of the improvement initiative’s stakeholders and identify the key people […]
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The Stakeholder Communication Plan Template is a structured tool to plan and execute effective communication with stakeholders involved in an […]
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This document outlines a proven template that outlines examples of what you need to have in place to implement IT […]
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Here’s a high-level overview of what can be done with the Workshop and Meeting Action Plan template: Goal Setting: Use […]
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