As a Vendor in the Service & Support industry you really need to keep abreast of the latest industry developments, take any opportunity you can to interact with others in the profession and have the opportunity to advertise within this specific market.


Taking out Vendor Level Membership with HDAA will give you the opportunity to do all of these.

  • HDAA has a comprehensive Knowledge Base of up to date industry information and articles sourced from not only leading industry experts but staff working directly at the coalface. Our training programmes are all specific to Support Services and based on industry best practice. Your support staff and sales team may benefit from the same training as your potential customers so that you're on the same page when discussing product needs.
  • HDAA holds Member Workshops on a regular basis in major capital cities where networking opportunities are provided after the workshop session for all in attendance. HDAA memberships are organisation based so these workshops are the perfect opportunity to meet with those who are decision makers or influencers in product procurement within their organisation.
  • HDAA has a variety of advertising opportunities, some of which are included for free in the Vendor Membership.
Vendor Membership

       Vendor Level


Vendor Level Membership comes with the following benefits.

  • 10% Discount on Training
  • Knowledge Base basic access for up to 4 staff
  • 2 Complimentary Workshop seats (per round)
  • HDAA Homepage advertising banner slot (1 month complimentary per membership year)



HDAA Vendor Membership comes with the following benefits;

Major savings on HDAA's Professional Training Program Our certification training is globally-recognised and includes HDI Certifications; ITIL Certifications; Project Management Certifications & Resillia Certifications. Vendor Members recieve a 10% discount on HDAA training services;

Workshops are focused on providing practical knowledge and skills that keep our members up-to-date and on track. Vendor members receive 2 complimentary seats to each round of workshops. This is a great opportunity to interact and socialise with our membership base.

Advertising Opportunity - Vendor Membership entitiles you to home page banner complimentary advertising for 1 month within the 12 month membership period. More info

Exclusive Member Access to an extensive range of international research, benchmarking data, white papers and access to workshop downloads containing highly valuable information. Vendor Membership allows access to all areas of the knowledge base except Advanced Templates and the Workforce Planning Calculator.

HDAA's Consulting Services consists of focused advice, guidance and implementation of service management leading to lasting organisational change in a variety of ways. Vendor Members receive a 10% discount on HDAA Consulting Services

Dynamic collaboration through connecting you with your professional peers and enabling the sharing of experience, skills and learning;

Increased staff morale and productivity by providing opportunities for learning, development and networking with a recognised professional body;

Enhance your profile and credibility by promoting your commitment to customer service with the use of HDAA's Membership logo;

Phone and e-mail assistance is provided by a team of people with over 150 years combined experience on all topics related to the people, process and technology matrix.

Benefits & Entitlements

Vendor Membership

Annual Membership Fee (includes GST)$880
Membership Certificate & HDAA Membership Logo


Complimentary 1 month HDAA website banner advertising


Discounts on HDAA Training10%
Discounts on HDAA Consulting Services10%
HDAA Workshops - Complimentary Seats per round2
Email and Telephone Support from our experienced staff


Representatives Primary*1
Representatives - Secondary** (website KB access)3
  HDAA Knowledge Base Vendor Level Access 
       Articles HDAA and ITSM Industry


       Knowledge Management (KCS Resources)


       Member Request (MR) OutcomesNot Included
       Industry Webinar Recordings




       Service Desk Calculators (e.g. workforce planner)Not Included
       Templates  &  Advanced TemplatesNot Included
        White Papers HDAA and ITSM Industry


        Workshop Downloads (Video recording/slideshow)


Help Desk Institute (HDI) Resources - HDI is the leading resource for Help Desk/Support Center emerging trends and best practices. 
        Articles & Member Only Articles


        Reports and Surveys


        Metrics Guides



ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

DevOps Foundation®, is a registered mark of the DevOps Institute.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.

KCS® is a Service Mark of the Consortium for Service Innovation™.

ITIL®, Resilia™ and Prince2® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation.

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