OUR PEOPLE
Our team lives and breathes the Service and Support Profession and has a collective range of knowledge and industry experience that spans over 150 years and continues to grow. Collectively, there is nothing we cannot achieve within to the Service and Support Profession. To see our LinkedIn profile just click on our name. We look forward to interacting with you.
Scott Tunn - Managing Director
“What seems difficult today becomes second nature tomorrow.” Given time, he will find a solution.
Scott is passionate about sharing his knowledge and coaching talent for high-skill, data-driven industries to help build awesome teams capable of solving any problem. One thing Scott has learned during his career is that you NEVER STOP LEARNING! Throughout his professional journey, Scott has deliberately surrounded himself with talented individuals, absorbing their expertise and passing on his own knowledge. This approach cultivates a collaborative atmosphere that nurtures both personal growth and innovative thinking.
Scott aims to disseminate knowledge in easily understandable formats, empowering individuals to harness their digital services effectively. His focus includes process engineering, “Big Data” aggregation and interpretation, digital transformation, strategic foresight, and resolving complex issues.
Scott’s areas of expertise encompass Cybersecurity, International Business, Gap Analysis, Knowledge Management, Knowledge Transfer, Big Data, End-to-End Process Integration, Service Management, Incident and Problem Management, Startups, and Innovation.
Dean Toovey - Senior Trainer
Expert in Advisor, Coach & Facilitator ITIL®, COBIT®, PRINCE2®, AgilePM®.
Having trained and coached thousands of IT professionals over his 40+ years of experience with organizations such as Swinburne University, Parks Victoria, VicTrack, Energy Australia, AEMO, Dimension Data, and many others, Dean Toovey has built a solution to help others apply what they’ve learned. Through countless consulting engagements, baseline assessments, and generic courses, Dean has seen firsthand the significant investments organizations make in training and implementing ITIL, AgilePM, Scrum, COBIT, and ISO standards, often with little to show for their efforts.
Many small-to-medium enterprises (SMEs) struggle to adopt these IT frameworks, see a return on their training investments, or make a meaningful difference to their organization. By combining his years of experience and valuable intellectual property into a single, affordable approach, Dean is delighted to coach keen journeymen and journeywomen in the craft of technology management with MasteringITFast™.
Gail Russell - Senior Trainer
Gail uses her passion and real world experience within the IT Service Industry to facilitate HDI Support Centre and ITIL certified training and consultancy services to Industry clients.
She is committed to energising IT Service Professionals to be the best that they can be and has enjoyed assisting in Service Review and Improvement initiatives to ensure organisations align their business practices with ever evolving Industry Best Practice.
With a focus on staying relevant with the Industry changes around Service Delivery and by working with a variety of different organisations translating how these new trends can work best for their business Gail continues to strive to add Value into an Industry she loves.
Rohit Sharma - Senior Developer
Rohit Sharma is the Senior Full Stack Developer at HDAA, leading a team of expert developers in building and maintaining high-performance applications. With a deep understanding of both front-end and back-end technologies, Rohit ensures seamless functionality, security, and scalability across the company’s digital infrastructure.
As the driving force behind HDAA’s application development and site management, he oversees the entire software lifecycle—from architecture design to deployment—ensuring optimal performance and user experience. His expertise in modern web frameworks, cloud infrastructure, and system integration allows HDAA to stay at the forefront of innovation.
With a commitment to excellence and continuous improvement, Rohit plays a vital role in shaping HDAA’s digital presence, delivering cutting-edge solutions that support the company’s growth and success.
Aamir Manzoor - Digital Platform Specialist
Aamir Manzoor is the Website Manager at HDAA, overseeing the functionality, development, and optimization of the company’s digital platform. With a keen eye for detail and a deep understanding of web technologies, Aamir ensures that the site runs smoothly, remains up to date, and delivers an exceptional user experience.
He plays a crucial role in testing new developments, identifying and resolving bugs, and streamlining workflows to enhance site performance. From creating and managing new pages and courses to implementing updates and improvements, Aamir ensures that HDAA’s online presence remains dynamic, engaging, and efficient.
His expertise in web management and commitment to innovation make him an invaluable part of the team, continuously enhancing HDAA’s digital ecosystem to better serve its users.