Keynote Speakers

Dr Ben Hamer

Certified Futurist

Keynote - AI/ML, changing how we work in ITSM

Dr Ben Hamer is an accredited futurist, who was recently awarded the number one thought leader for the Future of Work in the Asia-Pacific by Onalytica.

Ben has undertaken work and research around the world, including time spent leading critical projects at the World Economic Forum as well as being a Visiting Scholar at Yale University. He is an Adjunct Professor at Edith Cowan University’s School of Business and Law and a Non-Executive Director for the Australian HR Institute, where he was appointed as the youngest Non-Executive Director in the organisation’s history, as well as being on the Board of Netball NSW, which includes oversight of both the NSW Swifts and Giants professional netball teams.

A sought after media commentator and keynote speaker on future trends, Ben is the host of the ThinkerTank podcast, which is all about the trends shaping the way we will live, work and play in the future.

Distinguished Professor Jie Lu AO

UTS, Director of the Australian Artificial Intelligence Institute (AAII)

Distinguished Professor Jie Lu AO (Officer of the Order of Australia) is an internationally renowned scientist in the area of computational intelligence, who has made fundamental and influential contributions, particularly in fuzzy transfer learning, concept drift, data-driven decision support systems, and recommender systems. Her research has huge positive implications and significant impact on her research community and for society and economics.

An IEEE Fellow, IFSA Fellow, Australian Computer Society Fellow, and Australian Laureate Fellow in AI, Jie has published six research books and about 500 papers in leading journals and conferences, has won 10 ARC Discovery projects and ARC Laureate fellow project, and also led 15 ARC Linkage and industry projects. She has supervised 50 PhD students to completion.

As the Director of the Australian Artificial Intelligence Institute (AAII) at UTS, the largest AI centre in Australia with 35 researchers and 230 PhD students, Jie works at the frontier of the information age. Her research is helping shape the way organisations use data to make decisions in complex and uncertain situations.

Jie, who is also Associate Dean (Research Excellence) in the Faculty of Engineering and Information Technology at UTS, has driven the faculty’s culture of research excellence and impact.

Effective prediction and decision making deliver direct benefits to industry and the community by increasing economic activity and helping organisations to manage risk. Jie has applied her expertise and theoretical innovation in this field in industry collaborations across a wide range of sectors, including transportation, telecommunications, health care and education.

Her projects include partnerships with Optus, Sydney Trains, Domain Holdings, Australia Ltd, Workforce Health Assessors and 23Strands, developing and implementing intelligent recommender systems and data-driven decision support systems.

She received the UTS Vice-Chancellor’s Research Medal for Research and Teaching Integration (2010), the UTS Chancellor’s Research Medal for Research Excellence (2019), the Computer Journal Wilkes Award (2018), the IEEE Transactions on Fuzzy Systems Outstanding Paper award (2019 and 2022), the Australian Most Innovative Engineer award (2019), IEEE Distinguished Lecturer, NeurIPS 2022 Paper Award, Australasian AI Distinguished Research Contribution Award (2022) and Australian NSW Premier Prize on Excellence in Engineering or Information & Communication Technology (2023).

She delivers 40 keynote speeches at international conferences. She serves as Editor-In-Chief for leading journal Knowledge-Based Systems (Elsevier) since 2010.

Peter Coroneos

Peter Coroneos, Founder Cybermindz

Twice invited to the White House to brief Obama Administration cybersecurity leadership, Peter Coroneos is an internationally recognised authority on cyber policy, internet industry leader, author, activist and policy pioneer. He guided Australia’s policies on copyright, broadband, privacy, child safety, spam, critical infrastructure protection and cybercrime. 

Under his leadership, an industry-wide botnet mitigation program reached 92% population coverage in Australia in four months. Attracting the attention of the ‘Five Eyes’ security alliance, it served as a model of best practice and was adapted by the US telecommunications industry for the benefit of an estimated 276 million users. 

In 2022, Peter founded, a not-for-profit dedicated to bringing scalable, evidence based mental health support to embattled cyber teams. It is the world’s first application of the military-validated iRest protocol into cybersecurity. This groundbreaking work is building and powerfully restoring emotional and cognitive resilience and prevents burnout using a measurable, scalable, accessible and relevant format.

Vivek Joseph


Vivek Joseph is an accomplished entrepreneur and consultant with over two and a half decades of experience. He collaborates with organizations as a hands-on consultant, helping them grow their sales, marketing, and business development teams with a focus on the education sector.

His impressive achievements include:

  1. Establishing PEOPLECERT as the market leader in the ITIL® and PRINCE2 space across the Asia Pacific region, particularly in India.
  2. Growing the Languagecert brand across Asia Pacific, achieving significant regional wins in several countries within the first year.
  3. Increasing PEOPLECERT sales by over 650% in India within two years.
  4. Establishing the India office for EXIN and achieving direct sales growth for three consecutive years, making the region highly profitable.
  5. Revitalizing a start-up’s consulting practice, taking on full P&L responsibility, and increasing sales by more than 200% in under five months.
  6. Boosting direct sales by over 260% in a single year, making EXIN the largest Examination Institute with the widest footprint and partners across India.
  7. Managing Hewlett Packard’s top-selling storage array software product in the US and India, generating multimillion-dollar revenue and delivering multiple releases to large customers like Boeing.
  8. Consulting and supporting multiple Fortune 500 organizations and start-ups on “Go To Market” and pricing strategies for their products and services.
  9. Graduating with an MBA from Babson College with the highest honors (summa cum laude), ranking #2 in his graduating class.
  10. Advising NASSCOM’s IT SSC on accreditation and course standards.

Vivek Joseph’s extensive experience and remarkable track record make him a valuable asset to any organization looking to excel in sales, marketing, and business development within the education sector.

Event Speakers

Scott Tunn


“What seems difficult today becomes second nature tomorrow.” Given time, he will find a solution.

Scott is passionate about sharing his knowledge and coaching talent for high-skill, data-driven industries to help build awesome teams capable of solving any problem. One thing Scott has learned during his career is that you NEVER STOP LEARNING!

Throughout his professional journey, Scott has deliberately surrounded himself with talented individuals, absorbing their expertise and passing on his own knowledge. This approach cultivates a collaborative atmosphere that nurtures both personal growth and innovative thinking.

Scott aims to disseminate knowledge in easily understandable formats, empowering individuals to harness their digital services effectively. His focus includes process engineering, “Big Data” aggregation and interpretation, digital transformation, strategic foresight, and resolving complex issues.

Scott’s areas of expertise encompass Cybersecurity, International Business, Gap Analysis, Knowledge Management, Knowledge Transfer, Big Data, End-to-End Process Integration, Service Management, Incident and Problem Management, Startups, and Innovation.

Eric (Pinky) Pinkerton

Director NSW, Phronesis

Keynote - AI/ML, changing how we work in ITSM

Meet veteran cyber OG, Eric Pinkerton or “Pinky” as he’s better known. With a career in security that started with punching holes in card whilst high on Halon gas, Pinky has seen it all. His journey through the evolving landscape of security has been marked by his snarky irreverent humour, and an uncanny ability to make even the most complex security concepts accessible and entertaining. Pinky’s unique blend of expertise and wit has made him a sought-after speaker, and his talks are not just informative but also filled with humour and sharp insights, reflecting his belief that learning should never be dull.

With Pinky at the helm, expect a presentation that is as enlightening as it is entertaining, and be prepared to see security in a whole new light. After all, who said security has to be boring?

The National Office of Cyber Security (NOCS) was established on 1 May 2023 to support the National Cyber Security Coordinator (NCSC) function. LTGEN Michelle McGuiness was appointed to this role on 26 February 2024.

The NOCS builds on the remit of the previously established Cyber Security Response Coordination Unit (CSRCU) and encompasses broader cyber policy functions from the Department of Home Affairs.

The Coordinator and the NOCS oversee efforts to ensure:

  • Australians are better protected
  • business and critical infrastructure entities are cyber resilient
  • delivery of the Australian Government’s mission to make Australia the most cyber secure nation in the world by 2030.

The National Cyber Security Coordinator, together with the National Office of Cyber Security, drives forward the necessary work to ensure Australia is best positioned to respond to the opportunities and threats of the digital age.

Gail Russell

Lead KCS Consultant - HDAA

Gail uses her passion and real world experience within the IT Service Industry to facilitate HDI Support Centre and ITIL certified training and consultancy services to Industry clients.

She is committed to energising IT Service Professionals to be the best that they can be and has enjoyed assisting in Service Review and Improvement initiatives to ensure organisations align their business practices with ever evolving Industry Best Practice.

With a focus on staying relevant with the Industry changes around Service Delivery and by working with a variety of different organisations translating how these new trends can work best for their business Gail continues to strive to add Value into an Industry she loves.

Janine Treacy

Associate Director, Customer Services at eHealth NSW

Janine is the Associate Director, Customer Services at eHealth NSW. Janine has over twenty years’ experience working in the ITSM and Information Technology industry in both State and Local Government and in the corporate sector, with the last ten years working at senior management level. Janine has a proven ability to build strong teams, leverage technology to maximise business benefits and deliver large scale transformation initiatives. Janine is a leader who cultivates strategic partnerships with clients and stakeholders.

She has extensive certifications including ITIL, certified as an ITIL Expert in 2009, project management and TOGAF Enterprise Architecture and tertiary qualifications in IT and Business, including a Master in Information Technology.

Dean Toovey

ITIL/DevOps Expert and mentor

Having trained and coached thousands of IT professionals over his 40+ years of experience with organizations such as Swinburne University, Parks Victoria, VicTrack, Energy Australia, AEMO, Dimension Data, and many others, Dean Toovey has built a solution to help others apply what they’ve learned.

Through countless consulting engagements, baseline assessments, and generic courses, Dean has seen firsthand the significant investments organizations make in training and implementing ITIL, AgilePM, Scrum, COBIT, and ISO standards, often with little to show for their efforts.

Many small-to-medium enterprises (SMEs) struggle to adopt these IT frameworks, see a return on their training investments, or make a meaningful difference to their organization.

By combining his years of experience and valuable intellectual property into a single, affordable approach, Dean is delighted to coach keen journeymen and journeywomen in the craft of technology management with MasteringITFast™.

Uncle Allan Murray

Metropolitan Local Aboriginal Land Council (MLALC)

Mr Allan Murray is a descendant of the Wiradjuri and Kamilaroi nation where his parents belong too. His father is a stolen generation, and he comes from the Cummunga village on the Murray River. His mother is from northwest of NSW, a little town ship called Walgett which is in the heart of the Kamilaroi nation.

Allan has held both the Chairperson and Deputy Chairperson role of the Metropolitan Local Aboriginal Land Council and has been a member of the Land Council for more than 15 years. Mr Murray is backed by a solid board who are task to bring change, strive for economic and self determination to represent 17,000 Aboriginal & Torres Strait Islander people who reside in the Metropolitan Local Aboriginal Land Council boundaries.

He has several qualifications in business management and human resources practices. And hope to go forward in providing leadership to the members, more so to assist our youth and continue the recognition of our elders who are the gate keepers of knowledge, respect and wisdom.

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