HDAA is an independent association specialising in the Service and Support Industry. Over the last 20+ years HDAA have achieved a strong reputation for providing independent, authoritative information and advice within this industry, while supporting its member organisations to meet the ongoing challenges in this ever-evolving sector.

Our Vision : To be the primary source of collaboration and knowledge for the Service and Support Profession.

HDAA utilises the collective knowledge, energy, experience and expertise of our team and our members to create a foundation on which we deliver products and services that develop and promote excellence in the Service and Support Profession. 

Membership Services

Join a community of like-minded industry professionals who want to work smarter, not harder. By working together, sharing information, ideas and challenges we help members achieve their goals and excel.

Membership offers you major savings on training, complimentary workshops, access to Industry Information through our website Knowledge Base and more.

We are an IT Association with a difference, supporting you to support others, >>more 

Professional Consulting Services

Based on extensive experience and a detailed knowledge of the service and support industry, HDAA provides a variety of professional services enabling high quality decision making and bottom line results.  >>more 

Training Services

HDAA provides a range of training, including tailored on-site training.  Our courses are internationally recognised qualifications aimed at professionals who wish to progress in the service and support industry; and specifically to help companies maximise the capability and effectiveness of their response in the service and support industry. >>more

SVS Workshop – Sydney
ITIL 4 Workshop – Melbourne
MIM Workshop – Sydney

Our Services

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