Brief Overview of the Workshop

ITIL4 introduces the SVS – an overarching service value system where every service has its own unique value chain beginning with an opportunity or demand and resulting in value creation for our customers.

These value chains rely on guiding principles plus the collaboration of components and activities from our delivery ecosystems.

To put this theory to work we will build a service profile.  Through service profiling, we can visualize what a service collaboration looks like and what resources and capabilities are needed to support and enable the value chain.

Our key services also need a dashboard of important indicators and success factors. We will explore ITIL4’s Reporting and Measurement practice plus what complimentary frameworks and standards can be leveraged to design an informative dashboard that supports good decision-making and ongoing continual service improvement.

Workshop Deliverables