Brief Overview of the Workshop
The Fundamentals of Service Management remain as important today as ever before. The ITIL 4 framework provides evolving practical guidance on the application of new technologies and ways of working as they emerge. ITIL 4 also recognises that Customer Value must be at the heart of everything we do.
Workshop Outline
- The similarities between ITIL v3 and ITIL 4, as well as what is different/new;
- Explain the new ITIL 4 certification path and options to transition from ITIL v3 to ITIL 4;
- Discuss the certification scenarios to help you to obtain your desired certification level:
- If you are ITIL v3 certified learn how you can update your skills;
- Discuss ITIL v3 relevance and whether your organisation should stay with ITIL v3 or migrate to ITIL 4;
- What tools and support are available to help you make the change
Workshop Deliverables
Workshop Slides
Workshop Video Link
User Comments
The wise man therefore always holds in these matters to this principle of selection: he rejects pleasures to secure other greater pleasures, or else he endures pains to avoid worse pains.
Callahan James / California University
The wise man therefore always holds in these matters to this principle of selection he rejects pleasures to secure other greater pleasures
Sean Bean / California University
The wise man therefore always holds in these matters to this principle of selection he rejects pleasures to secure other greater pleasures
James Dean / California University