This document outlines how Major Incidents affecting services provided by ICT are identified, escalated and managed throughout their lifecycle. This process does not cover the activities involved in the analysis or resolution of Incident.
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User Comments
The wise man therefore always holds in these matters to this principle of selection: he rejects pleasures to secure other greater pleasures, or else he endures pains to avoid worse pains.
Callahan James / California University
The wise man therefore always holds in these matters to this principle of selection he rejects pleasures to secure other greater pleasures
Sean Bean / California University
The wise man therefore always holds in these matters to this principle of selection he rejects pleasures to secure other greater pleasures
James Dean / California University