Brief Overview of the Workshop
In the past, IT organisations have seen service catalogues as silver-bullet solutions to IT problems, driven by the need to improve internal IT metrics. But this inward-facing agenda doesn’t address today’s business challenges, such as supporting mobile devices, Orchestration and Cloud Provisioning, Non-IT services and a 24×7 global workforce.
Our speaker explores the art of Service Catalogue management; how to create a Service Catalogue, and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.
In this workshop you will learn:
- What is a Service Catalogue?
- Why should I have one?
- Some basic questions to ask
- How to create and maintain a Service Catalogue
- Industry best practice – some practical advice and Templates
- How does it fit in with Request fulfilment?
Workshop Recording
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