Who Is Your Customer?
Admittedly, I wasn't grateful for the experience in the moment. It was many years ago now, but the lesson has served...
The Marketer in IT: Not Such a Crazy Idea
It's deployment day. It's Monday. It's 9:00 AM. You've just built and deployed a kickass application t...
A Profile in Knowledge Management : Chick-fil-A HELP
Chick-fil-A is the third largest American fast food restaurant chain and the largest specializing in chicken. The compan...
A Profile in Service Improvement: Mercy Technology Services Help Button
Mercy Technology Services (MTS) provides and manages technology solutions for Mercy, one of the largest Catholic health ...
Improving Customer Experience through AI Workshop
Brief Overview of the Workshop: The application of Artificial Intelligence (AI) means we can harness the algorithms fo...
10 Tips to Elevate Your Self-Service Portal
Self-service portals are quickly becoming the fastest way to transform the way we deliver IT services to our users and e...
How to Create a Winning Support Strategy in the Age of Digital Transformation
The era of digital transformation has injected new life into the old wisdom, "The only constant in life is change.&...

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