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Top 25 Thought Leaders in Technical Support and Service Management 2017

Megan Selva
January 31, 2017
Article

Resolutions:

I will stop doing things the same old way because “that’s the way we’ve always done it.”
I will never say, “Have you tried turning it off and on again?” to a customer again.
When I wake up, I will repeat five times, “It’s not the network.” (I will still think, “It’s the network.”)
I will drink less coffee.

Here at HDI, we want to help you keep your New Year’s resolutions (well, most of them – we won’t hold you to that “drink less coffee” nonsense)! To help you start your year off right, we’ve compiled a list of the top 25 thought leaders in technical support and service management.

In December, we asked you to vote for your favorite thought leaders on Twitter and/or LinkedIn. Tweet, post, blog, you name it – we wanted to know who’s having an impact on the way we think about technical support and service management today. These individuals are active in the technical support and service management community, as practitioners and/or consultants, and every day they share insights on the challenges you face and the future of the industry. If you aren’t following these thought leaders now, you should be!

Congratulations to everyone who made the inaugural Top 25, and many thanks to everyone who cast a vote. If there’s someone you think should be on this list, don’t despair. We’ll be taking nominations for the 2017 list later this year! And now, in alphabetical order, here they are.