What is LZS? Level Zero Solvable

What is LZS? Level Zero Solvable

Posted on 15 February 2018
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So, what is LZS? It is a metric level zero solvable, that measures the percent of incidents resolved by the support center that could have been resolved by the customer using self-service.

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By:Rick Joslin
About: Rick Joslin has more than 30 years of information technology experience. He has led software development teams and technical support organizations and has provided consulting services to several organizations. Rick has more than 20 years of experience in knowledge management and is recognized internationally as an expert in KCS. Rick holds a BS in computer science and multiple certifications from HDI, the KCS Academy, and AXELOS. He served as HDI’s Executive Director of Certification and Training for 10 years and is currently a 2018 Featured Contributor for HDI.

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