Musk Ignored EX in Twitter Takeover
A leader can’t lead if followers won’t follow, or if all the followers are fired. Here is how Elon Musk […]
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Three Takeaways from Musk’s Twitter Takeover
Sometimes, visionaries can get in their own way when they try to take control of an established IT organization. ITSM
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Musk Might Have Miscalculated
Veteran IT service consultant Doug Rabold says that Musk may have a track record of leveling up startups. Twitter is
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Elon Musk: Mad Scientist or Just Mad?
Change management expert Karen Ferris believes Musk’s missteps offer object lessons on what not to do when taking the reins
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What is Keeping More Women from Success in IT
A new study examines the factors that help women succeed in the IT workplace, and the barriers that remain to
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Tips on Deescalating Confrontation with the Customer or Client
Recently, I happened to be involved in a situation in which the agent I was working with had just come
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The Psychology of Queues
Customers want to know how long the line is ahead of them. That way, they can make informed choices about
The Psychology of Queues Read More »
How to Propel Your Digital Transformation
Digital transformation brings opportunities and challenges. As a result, changes in the business environment – whether favorable or unfavorable –
How to Propel Your Digital Transformation Read More »
Use Data to Manage Your Change Process
Use information to test all that can go right and all that can go wrong with change, and you will
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Good Leaders are Good Coaches to Their Employees
We must engage our employees in relationships and communication that enable them to see the vision of the organization and
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