How to Avoid the Leading Cloud Migration Mistakes
Moving operations into the cloud doesn’t have to be a floating nightmare, but it isn’t a cure-all for organizational shortcomings, […]
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Featured Article
The Importance of Strategy in Service and Support Improvement
Strategic thinking is not only a requirement for achieving senior level positions, but also a required skill in creating your
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Some Thoughts on Leadership in Service and Support
Excellence happens when service leaders have an aligned service strategy, a strong operational structure, and choose to purposefully support best
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Cloud Security: What to Consider
Securing a cloud environment is much more difficult than securing a traditional computer network, as it offers so many more
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Using Production Assurance to Improve Service Transition and Operations
Production assurance is an organizational and process alignment designed to protect the production environment of an organization when the going
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How to Mitigate the Risk of Ransomware Attacks
Dealing with a ransomware attack when it’s happening is extremely difficult. It’s better to put the work in now to
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Laying Out a Road Map to Close the Cloud Skills Gap
Even with the best intentions to transform, organizations that lack in-house cloud knowledge may struggle to compete. Learn why cloud
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Recruitment and Retention in the Age of Remote IT Support Teams
The competition for strong candidates for IT workers has never been stronger, and that means hiring and retention efforts must
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A Service Management Office is No Longer a Luxury
As organizations move towards enterprise service management, a coordinating body is critical to ensure that there is a singular vision,
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Root Cause Analysis of the Most Common Network and User Experience Problems
To find the root cause and speed up issue resolution, IT teams need a clear view of the correlation between
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