Customers, either internal or external, are people first. Treat them as such and you will stand a better chance of […]
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I’m old school. I still take notes by hand, with a mechanical pencil in a moleskin notebook. I’ve done this
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In Problem Management Defined, I discussed the basics of problem management. Then, I talked about the importance of problem management and
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Customer satisfaction (CSAT) is the result of delivering satisfactory services, providing easy access to these services, and offering unique capabilities
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