Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide to Hope (PART III)
In part two of this series, we discussed two options leaders face when it comes to Generative AI: leading with hope or fear. […]
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A Leadership Playbook for Strategic ITSM Impact
What if your next leadership move could transform ITSM from a cost center into a powerhouse of strategic value? As a
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The Power of Provocation: Unlocking Innovation in the Daily Grind
Balancing the demands of daily operations with the need to innovate can feel like walking on a tightrope. Here’s what
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4 Effective Ways to Talk to Non-Tech Stakeholders
In today’s rapidly changing tech world, IT professionals need more than just technical expertise. They must clearly articulate the value
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Four Major Steps for Effective Process Management
Unlike a project, which has a defined start and end date, a process has only an effective start date. But
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Scaling Up Support: Lessons from a Service Desk Transformation
Last month, I shared with you about a journey to world-class support that my service desk is on. I was asked
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Putting the Ops into DevOps: Embedding the Operations Mindset into Development
When you build a house, you want to hire specialists. Those specialists have the advantage of focus, specialized tooling, and
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Enterprise Service Management: How to Master Cross-Departmental Collaboration
Cross departmental collaboration is something every organization strives for, but it can get messy. Different teams come with their own objectives and
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Service Desk Overhaul: How to Find & Fix the Roadblocks
When I started with my company in 2017, we had a two-person service desk, and we were using a low-cost
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Improving Major Incident Management: Insights from Caitlin Price
HDI’s Service Management World is fast approaching, and as we countdown to November 17, we are excited to feature some of the leading speakers you’ll have
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