Customer Support is Not Only About Solving Problems
It’s about restoring the trust that has been broken. Terry White of Omdia discusses how to unpack this important concept. […]
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Featured Article
Prepare for Next Year’s Performance Review Now
Too often, we feel that a performance review is just something that happens to us. HDI Featured Contributor Stephen Paskel
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One click away from Greatness
HDAA offers the services you wish you had when you started out in your IT career. Honest, trustworthy advice, training,
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Salesforce State of IT Report Reveals Challenges of Rising Demands
The Salesforce survey finds IT teams are embracing AI and automation to meet rising business demands, with most planning more
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Teach IT: Why Staff Learning Beats Training
IT training provides the knowledge teams need to perform specific tasks. IT learning spurs progress and innovation. It’s important to
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Bridging the AI Strategy Gap in the C-Suite
A new IBM study shows CEOs are bullish on AI’s potential and want to implement competitive solutions — but just 29% of
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How to Achieve Team Success Using Emotional Intelligence-Based Leadership
Leading with emotional intelligence is a critical factor in the success of your team, enabling you to develop trust, nurture
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Leading with Compassion and Commitment
Compassion and commitment are two often-misunderstood qualities, yet they can greatly influence effective leadership. Let’s explore these two qualities in
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Climbing the Leadership Ladder: Essential Skills for Success
While every organization is different, some common skills define leadership roles. The service and support industry folds into even more
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What is Observability in IT Service?
This method can cut down on downtime and prevent incidents before they occur. Here is a primer on how it
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