Brief Overview of the Workshop The application of Artificial Intelligence (AI) means we can harness the algorithms for learning, reasoning, […]
Improving Customer Experience through AI Workshop – 28 November 19 Read More »
Brief Overview of the Workshop ITIL4 introduces the SVS – an overarching service value system where every service has its
Brief Overview of the Workshop The Fundamentals of Service Management remain as important today as ever before. The ITIL 4
ITIL 4 – Are You Ready Workshop – 20 February 19 Read More »
Brief Overview of the Workshop Join our speaker where she will talk about the Major Incident Management Process in an
Major Incident Management Workshop – 15 November 18 Read More »
Brief Overview of the Workshop Whilst all organisations have different cost structures and formulas for calculating cost per call, it
Brief Overview of the Workshop In this workshop, Christine will focus on the Service Catalogue & CMDB as the end
Service Catalogue & the CMDB Workshop – 13 March 18 Read More »
Brief Overview of the Workshop This thought-provoking workshop will cover: Impact of cloud and digital on the capabilities needed for
Support in a Digital World Workshop – 27 July 17 Read More »
Brief Overview of the Workshop The discipline of knowledge management had its origins in the 1980s, and though it’s been
The State of Knowledge Workshop – 4 April 17 Read More »
Brief Overview of the Workshop What do customers really want? Service Culture and beyond isn’t just saying the customer
Service Culture and Beyond Workshop – 6 July 16 Read More »
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