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- HDI® Knowledge-Centered Service (KCS) Principles – elearning Course
Curriculum
- 3 Sections
- 16 Lessons
- 365 Days
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- Introduction1
- Course Modules12
- 2.1Module 1: What Is Knowledge-Centered Service (KCS)?
- 2.2Module 2: The KCS Principles and Core Concepts
- 2.3Module 3: The KCS Practices
- 2.4Module 4: Aligning KCS with the Business
- 2.5Module 5: Content Health
- 2.6Module 6: KCS Roles and Responsibilities
- 2.7Module 7: Process Integration
- 2.8Module 8: Performance Assessment
- 2.9Module 9: Leadership
- 2.10Module 10: Communication
- 2.11Module 11: Technology
- 2.12Module 12: The KCS Adoption Roadmap
- Other3