Curriculum
- 2 Sections
- 9 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- Introduction0
- Course Modules9
- 2.0Module 1: Role of the Support Center Analyst
- 2.1Module 2: Structural Framework of Service and Support
- 2.2Module 3: Service Management Processes
- 2.3Module 4: Tools, Technology, and Service Delivery
- 2.4Module 5: Understanding Metrics
- 2.5Module 6: Communication Essentials
- 2.6Module 7: Troubleshooting & Incident Management
- 2.7Module 8: Customer Management Skills
- 2.8Module 9: Personal & Professional Development
