- Home
- IT and Support Certification Courses
- ITIL Practitioner
- ITIL® 4 Practitioner: Incident Management
Curriculum
- 6 Sections
- 13 Lessons
- 12 Weeks
Expand all sectionsCollapse all sections
- Introduction1
- Course Modules7
- 2.1Module 1: The key concepts of the practice
- 2.2Module 2: The processes of the practice
- 2.3Module 3: The roles and competencies of the practice
- 2.4Module 4: How information and technology support and enable the practice
- 2.5Module 5: The role of partners and suppliers in the practice
- 2.6Module 6: How the ITIL capability model can be used to develop the practice
- 2.7Module 7: The recommendations for the practice success
- Mock Exams1
- Champions Quiz Challenge1
- Syllabus1
- Take the exam and get certified!2
Buy and take your exam today!
Prev