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- IT and Support Certification Courses
- ITIL Practitioner
- ITIL® 4 Specialist: Monitor, Support and Fulfil (MSF) elearning
Curriculum
- 5 Sections
- 13 Lessons
- 52 Weeks
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- Course Modules7
- 1.1Monitor Support Fulfill: Introduction
- 1.2Module 1: Incident Management230 Minutes
- 1.3Module 2: Service Desk220 Minutes
- 1.4Module 3: Monitoring and Event Management225 Minutes
- 1.5Module 4: Problem Management225 Minutes
- 1.6Module 5: Service Request Management350 Minutes
- 1.7Module 6: Practice Capability Development115 Minutes
- Mock Exams1
- Syllabus1
- Glossary1
- Take the exam and get certified!3