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MEMBERSHIP
Membership Overview
Become A Member Now
HDAA Member Workshops
Past Member Workshops
EVENTS
RESOLVE24 Conference
Conference Program
World Expert Keynote Speakers
Event Speakers
Conference Sponsors
Conference Inclusions
Conference Registration
Training Calendar
Training Catalogue
ITIL® Courses
Support Services Courses
Knowledge Management Courses
Cyber Security Courses
Shop Exams & Elearning
Cancellation and Transfer Policy
CONSULTING
Consulting Service Overview
IT Service Desk Review
Workforce Planning Review
Knowledge Management Review
ITSM Process Documentation
Leadership, Coaching and Mentoring Services
Support System Evaluation and Selection
IT Service Management Practices Review
RESOURCES
Champions dashboard
Champions Library
Guru Quiz
My Exam Simulation Reports
HDAA Membership Resources
Search Knowledge Base
HDI® Explained
ITIL Explained
LOGIN
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HDAA - Managing Difficult Customer Situations (MDCS)
May 2025
May 01 2025
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
June 2025
Jun 13 2025
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
July 2025
Jul 14 2025
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
August 2025
Aug 04 2025
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
November 2025
Nov 17 2025
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
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