Get Certified in Major Incident Management — at No Cost
Limited-Time GOLD Corporate Member Offer
🎓 IT Major Incident Management Best Practice Course
💰 Free access (Valued at $1,000 per person)
🧠 Instructor-led, fully virtual training
👥 Capped at 10 seats per session for high engagement and support
📅 Multiple sessions every month
⏳ Available for a limited time only
Special Price Offer
🔥 Was: $1000 Ex Gst
🔥 Now: Free
🎓 Mode: Live Instructor-Led
🎓 Bonus: eLearning Included
📍 Duration: 2 Days
Get Certified in Major Incident Management — at No Cost
Limited-Time GOLD Corporate Member Offer
🎓 IT Major Incident Management Best Practice Course
💰 Free access (Valued at $1,000 per person)
🧠 Instructor-led, fully virtual training
👥 Capped at 10 seats per session for high engagement and support
📅 Multiple sessions every month
⏳ Available for a limited time only
What Our Customers Are Saying
What you will learn
ITSM best practice defines major incidents as incidents of highest impact, resulting in significant disruption to the business. This can mean different things to different organizations, but ultimately it depends on business goals and objectives and is defined by each organization individually.
They demand our urgent and focused attention not only when they occur but in planning activities well ahead of time.
- The full major incident lifecycle
- Roles & responsibilities during high-pressure situations
- Escalation frameworks and communication protocols
- Aligning incident resolution with business goals
- Templates and tools for implementation
- Real-world examples and best practices
Why Choose HDAA?
At HDAA, we are committed to providing top-quality training that ensures you gain practical ITIL knowledge and achieve certification success. Our course is designed to be engaging, interactive, and industry-relevant, giving you the skills to excel in IT service management.
What Sets Us Apart?
- Expert Instructors – Learn from certified ITIL professionals with real-world experience.
- Live, Interactive Sessions – Engage in discussions, case studies, and Q&A sessions.
- Comprehensive Study Materials – Get access to official ITIL 4 content and practice exams.
- Exam-Focused Approach – Structured training to help you pass the ITIL 4 certification exam.
- Flexible Online Learning – Join from anywhere with our instructor-led virtual sessions.
Why MIM Certification Matters
On election night, ABC’s live broadcast crashed.
Antony Green stood in front of a blank screen while the control room scrambled
“ABC broadcast faces tech meltdown.”
That was a major incident — and behind the scenes, teams were activating plans to recover quickly and preserve trust.
This course is designed to prepare your organisation for exactly that kind of pressure — because you don’t get to choose when a major incident hits… but you can choose how ready you are.
Who’s Eligible?
This offer is available to select HDAA member organisations — particularly those with Gold Corporate Memberships.
✔️ No cost to attend the course
✔️ Open to all team members under your membership (10–100+)
✔️ Sessions capped at 10 seats for quality learning
✔️ Multiple sessions available monthly
✔️ Available for a limited time only
Not sure if you’re eligible? We’ll confirm it when you register.
Reserve Your Seat Now
Current dates available:
The MIM course dates available are the following:
Please submit your form with the date you want to attend.
Frequently Ask Question
Is certification included for free?
The full instructor-led course is included at no cost for eligible organisations. If team members wish to sit the official certification exam and receive credentials, it is available for $200 + GST per person, with unlimited exam attempts per person.
How do I know if my organisation qualifies?
If you’re unsure of your HDAA membership level, just submit the form — our team will verify and respond quickly.
Can multiple team members attend?
Yes — all staff under an eligible membership can request seats. Each course is limited to 10 participants to ensure quality.
What’s the format of the training?
This is a live, instructor-led virtual course delivered in real time with group discussion and expert Q&A.
Can I book future dates?
Yes — you can request your preferred session date when you register. Courses run multiple times each month.
What is Guruquiz?
Guruquiz, developed by ACGC and exclusively licensed to HDAA, is an interactive online tool designed to assess and enhance knowledge in IT service management. It offers a variety of quizzes covering topics such as ITIL, HDI certifications, and general IT service management practices. Additionally, Guruquiz serves as a simulator for real-world PeopleCert exams, helping users prepare effectively by providing a realistic testing experience. (Click on the image to view a larger screenshot)
What is Champions?
is a specialized platform developed by CEG and exclusively licensed to HDAA. It is designed to support and enhance the skills of professionals in the IT service management and support industry. The portal provides access to a range of resources, including training materials, certification information, and best practice guidelines, helping individuals and organizations improve their service delivery and operational efficiency. As a central hub for industry knowledge, it offers up-to-date insights on standards, methodologies, and tools, facilitating continuous learning and professional development.
(Click on the image to see a larger size screen shot.)
