Brief Overview of the Workshop
Whilst all organisations have different cost structures and formulas for calculating cost per call, it is well understood the further left the call is resolved the lower the cost per call and typically the shorter the call resolution time.
Advancements in AI and semantic search technologies has made is possible to achieve a step change in self-service for customer service. However, there are several challenges that must be overcome for an organisation looking to adopt AI to shift their support organisation to the left.
Workshop Recording
This Content is available for Gold Members only!
Kindly upgrade your membership to gain access