Brief Overview of the Workshop
The Fundamentals of Service Management remain as important today as ever before. The ITIL 4 framework provides evolving practical guidance on the application of new technologies and ways of working as they emerge. ITIL 4 also recognises that Customer Value must be at the heart of everything we do.
Workshop Outline
- The similarities between ITIL v3 and ITIL 4, as well as what is different/new;
- Explain the new ITIL 4 certification path and options to transition from ITIL v3 to ITIL 4;
- Discuss the certification scenarios to help you to obtain your desired certification level:
- If you are ITIL v3 certified learn how you can update your skills;
- Discuss ITIL v3 relevance and whether your organisation should stay with ITIL v3 or migrate to ITIL 4;
- What tools and support are available to help you make the change
Workshop Deliverables
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