ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Course
Course Duration - 3 Days
The ITIL 4 Specialist: Drive Stakeholder Value (DSV) course is designed to provide IT practitioners with an understanding of the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, Customer Experience (CX) and User Experience (UX) design, customer journey mapping, and more.
ITIL® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation. Copyright © Cobitism PTY LTD and AXELOS Limited 2019.
This three-day course covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. It leads organisations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.
The ITIL 4 DSV module is part of the ITIL 4 Managing Professional (MP) stream, which provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.
This course also includes a copy of the ITIL DSV Handbook, containing practical material for reference back in the workplace.
Prerequisites
A pass in the ITIL® 4 Foundation exam. Proof will need to be provided before attending this course.
The DSV course focuses on these key topics:
- Relationship management
- Portfolio management
- Service request management
- Supplier management
- Business analysis
- Service level management
- Service catalog management
- Service Desk
- Business relationship management
This course is aimed at individuals in management and service management roles who have a responsibility for the above-noted practices as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.
- Software or Systems Engineer/Developer
- Service Delivery Manager
- DevOps Manager/Specialist
- Solution Architect
- Infrastructure Engineer
- IT Service Management Professional
- Release and Deployment Manager
Pre-requisites
For this course, you are required to have successfully attained your ITIL® 4 Foundation certificate.
On-Line Computer-based Training
Online, computer-based self-paced training allows students to train at their own speed, permitting them to concentrate on areas of specific need. Students can train from any computer with Internet access, and the course takes approx. 24 hours to complete.
- Learn virtually anytime, any place, and at any pace.
- Online training can be a cost effective means for employees to achieve certification, particularly for companies with remote employees or multiple office locations.
- Ramp up employees quickly. Courses can be activated in as short as 24 hours.
- Your online course includes the online certification exam.
- Once your online course has been activated, you have 12 months to access and complete the course and take the exam.
Virtual Instructor-Led Classroom (Public Course)
These scheduled courses provide students with live, instructor-led training delivered by an HDAA qualified trainer. Using web conferencing software, students interact with the instructor without ever leaving their desks.
- Live trainer delivering real-time training (not pre-recorded).
- Ask questions and interact with the instructor and other attendees.
- Participate in ‘breakout’ rooms for activities/small group discussions
- Structured discussions facilitate networking and learning from real-world experiences.
- We are currently using Zoom as our primary training platform. Training participants, do not need to have a Zoom account. and the Zoom software does not need to be downloaded in order to attend the course. The session is completely private and secure and features end-to-end Secure Sockets
On-Site Training / Dedicated Virtual Instructor-Led Training
HDAA can train your team at your facility anywhere within Australia and New Zealand, eliminating individual staff travel costs and putting more control in your hands. Control class size and pick training dates that accommodate your business schedule.
Focus on your organization’s key issues and pain points. Save money. With groups of four or more, this option can be very cost effective.
WHY CHOOSE US
- Accredited HDI and PeopleCert Training Organisation
- We have Trained thousands of participants
- Trained 100’s of Australian Government & Private Organisations
- Train Anywhere, Anytime with On-Line Self Paced Course Options
- Certification recognised worldwide
- Professional Trainers with Industry Experience
- We have over 20 Years of Training Delivery Experience
- The Latest Vendor Approved In-depth Course Content
At the conclusion of each course, participants are provided with an exam voucher so they can schedule the exam at their convenience, on any date after completion of the course.
Examination Information
- The exam is administered by PeopleCert.
- The exam is 90 minutes in duration, includes 40 multiple-choice questions, and is administered online by an independent examination body. Participants are provided with an exam voucher so they can schedule the exam at their convenience on any date after completion of the course.
- A passing mark of 70% is required to receive a certificate. An exam review is included in the course to help prepare attendees for the final exam.
How long do I have to complete my course?
Once your course is activated (usually within 1 business day of receipt of payment), you have access to the learning portal for 9 months. You can access the course as many times as you’d like in that 9-month period and bounce around portions of the course as much as needed, allowing you to set your own self-study pace.
What are the systems requirements for taking an online course?
You’ll need a continuous Internet connection with Windows® 11, Windows® 10 (Windows 10S and Windows 11S is not supported) or macOS High Sierra (10.13) onwards. Dual-core 2.4GHz CPU or faster with 4GB of RAM.
Can I retake my exam if I don’t pass?
Yes, exam re-takes are available by purchasing an on-line foundation exam voucher.
Can I extend my course or exam?
Yes. You may purchase a 12-month extension of your course. Exam voucher extensions must be requested prior to their expiry date.
What is included with my online course registration?
All course prices include the online training course and certification exam.
What is the cancellation policy for online courses?
Self-paced online course registrations are final. No cancellation or refund is available. Access is granted to online courses and certification exams once payment is received. A purchase order number may be provided for reference, but online courses and certification exams will not be activated until actual payment is received.
Who do I contact if I need support?
If you require support you can contact HDAA on: 1300 130 447
Public, Virtual and Onsite Course Cancellation & Transfer Policy
Full payment of course fees or a Purchase Order must be received no less than thirty (30) days prior to the scheduled course date you have nominated to hold. Any booking received less than thirty (30) days prior to the nominated course commencement date must be accompanied by a written Purchase Order or credit card payment authority to secure the booking.
Clients cancelling their public or virtual course registration with less than three weeks’ notice will not be entitled to a refund.
No shows on public and virtual courses will pay full course rates.
Cancellation of On-site Courses: Notice received within twenty one (21) to thirty (30) days of the scheduled course commencement date will incur a fee equal to 25% of the invoice. Notice received within seven (7) to twenty one (21) days will incur a fee equal to 50% of the invoice. Notice within 7 days will be charged the full invoice price.
Postponement of On-site Courses: Notice received within twenty one (21) to thirty (30) days of the scheduled course commencement date will incur a fee equal to 20% of the invoice. Notice received within seven (7) to twenty one (21) days will incur a fee equal to 30% of the invoice. Notice within 7 days will be treated as a cancellation. Only one postponement per invoice allowed.
Transfers between scheduled public courses will be accepted if requested no less than three weeks prior to the course start date. Any transfer of registration received no less then two weeks of the course start date will incur a $440 transfer administration fee. Transfer are not available with less then 1 weeks notice of the course start date.
Attendee name changes will be accepted up to the day prior to the course start date.
In rare instances, a public course may be rescheduled or cancelled. HDAA will provide as much notice as possible. In this event, the client may receive a full refund, or take a credit toward another HDAA course. HDAA cannot be held responsible for penalties resulting from travel arrangements.
In the event that we do have to cancel a training course at the last minute, the HDAA administration team will contact you via phone to either reschedule you for an alternate course or provide you with a full refund of the course price paid.
HDAA reserves the right to postpone/cancel a training course or an event at any time, at which, paying participants will be entitled to one of the following:
- To participate at a revised date specified by HDAA or
- A refund or
- A credit to that amount for future HDAA training
To receive reimbursement or credit, please contact HDAA on 1300 130 447 to make appropriate arrangements.
On-Line Course Cancellation Policy: Self-paced online course registrations are final. No cancellation or refund is available. Access is granted to online courses and certification exams once payment is received. A purchase order number may be provided for reference, but online courses and certification exams will not be activated until actual payment is received.
