Our team lives and breathes the Service and Support Profession and has a collective range of knowledge and industry experience that spans over 150 years and continues to grow. Collectively, there is nothing we cannot achieve within to the Service and Support Profession. To see our LinkedIn profile just click on our name.  We look forward to interacting with you.

scott tunn
Scott Tunn - Managing Director

Expert certifications in ITIL, Prince2, Cyber Resilience, DevOps, Organizational Change Management, ISO/IEC 27001, ISO/IEC 20000, Company directorship, business analysis, business management, business administration and multimedia production.

With this knowledge Scott Tunn plan to share with as many people as possible, in a format that is easy to digest, so that those who want, cant take control of their digital services.

dean trovy

Dean Toovey - Senior Trainer

Expert in Advisor, Coach & Facilitator ITIL®, COBIT®, PRINCE2®, AgilePM®.

Role (at its best) became facilitating student confidence in their own knowledge by having them practise their decision-making based on that knowledge.

Gail Russell

Gail Russell - Senior Trainer

A Passion for Service! is why Gail succeeds in managing IT service and support teams to meet SLA. Affectionately known as an ‘ITIL dinosaur’, Gail has been in on the ground floor with ITSM and ITIL practices since it was introduced in Australia as version 1. 

She has 20 years experience with a variety of private and public sector organisations and has striven to see ITSM grow to be a core Service Delivery framework in a variety of organisations.

Gail brings with her decades of experience in Customer Service and Service Management and has participated in the evolution of IT as a business culture – making her an outstanding trainer that delivers real-world knowledge.

Iain Maitland

Iain Maitland - Senior Consultant

Iain was working as a Director of IT within the Australian Taxation Office for some years when he shared a vision with a couple of other like-minded IT die-hards. That vision is now a long-term reality in the Service and Support industry called HDAA. Iain is an ITSM Master with a wealth of Support Services experience.

Iain is always ready to share his epiphany moment when circumstances proved beyond any doubt the power of the Service Desk. “Like it or not, all of IT will be judged by the performance of this one area.”

Janne Monkerud

Janne Monkerud - Client Services

Jannes first role in IT was to develop and present training courses for office automation and database products as well as e-mail tools and networking.  Janne’s experience and capabilities in the area of IT training were highly regarded and quickly recognised through appointment as IT Training Manager for NSW Dept of Fair Trading (Dept Commerce).

Due to Janne’s interest in IT and in people, as well as her customer service focus, involvement in the Help Desk industry was simply a natural progression from training.  In 1995 Janne was appointed Help Desk Manager for a centralised Help Desk supporting 1300 customers across 28 locations. In 1999 she was promoted to Client and Technical Support Manager responsible for management of Help Desk as well as 2nd level support.

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