OUR PEOPLE
Our team lives and breathes the Service and Support Profession and has a collective range of knowledge and industry experience that spans over 150 years and continues to grow. Collectively, there is nothing we cannot achieve within to the Service and Support Profession. To see our LinkedIn profile just click on our name. We look forward to interacting with you.
Scott Tunn - Managing Director
“What seems difficult today becomes second nature tomorrow.” Given time, he will find a solution.
Scott is passionate about sharing his knowledge and coaching talent for high-skill, data-driven industries to help build awesome teams capable of solving any problem. One thing Scott has learned during his career is that you NEVER STOP LEARNING! Throughout his professional journey, Scott has deliberately surrounded himself with talented individuals, absorbing their expertise and passing on his own knowledge. This approach cultivates a collaborative atmosphere that nurtures both personal growth and innovative thinking.
Scott aims to disseminate knowledge in easily understandable formats, empowering individuals to harness their digital services effectively. His focus includes process engineering, “Big Data” aggregation and interpretation, digital transformation, strategic foresight, and resolving complex issues.
Scott’s areas of expertise encompass Cybersecurity, International Business, Gap Analysis, Knowledge Management, Knowledge Transfer, Big Data, End-to-End Process Integration, Service Management, Incident and Problem Management, Startups, and Innovation.
Dean Toovey - Senior Trainer
Expert in Advisor, Coach & Facilitator ITIL®, COBIT®, PRINCE2®, AgilePM®.
Having trained and coached thousands of IT professionals over his 40+ years of experience with organizations such as Swinburne University, Parks Victoria, VicTrack, Energy Australia, AEMO, Dimension Data, and many others, Dean Toovey has built a solution to help others apply what they’ve learned. Through countless consulting engagements, baseline assessments, and generic courses, Dean has seen firsthand the significant investments organizations make in training and implementing ITIL, AgilePM, Scrum, COBIT, and ISO standards, often with little to show for their efforts.
Many small-to-medium enterprises (SMEs) struggle to adopt these IT frameworks, see a return on their training investments, or make a meaningful difference to their organization. By combining his years of experience and valuable intellectual property into a single, affordable approach, Dean is delighted to coach keen journeymen and journeywomen in the craft of technology management with MasteringITFast™.
Gail Russell - Senior Trainer
Gail uses her passion and real world experience within the IT Service Industry to facilitate HDI Support Centre and ITIL certified training and consultancy services to Industry clients.
She is committed to energising IT Service Professionals to be the best that they can be and has enjoyed assisting in Service Review and Improvement initiatives to ensure organisations align their business practices with ever evolving Industry Best Practice.
With a focus on staying relevant with the Industry changes around Service Delivery and by working with a variety of different organisations translating how these new trends can work best for their business Gail continues to strive to add Value into an Industry she loves.
Iain Maitland - Senior Consultant
Iain was working as a Director of IT within the Australian Taxation Office for some years when he shared a vision with a couple of other like-minded IT die-hards. That vision is now a long-term reality in the Service and Support industry called HDAA. Iain is an ITSM Master with a wealth of Support Services experience.
Iain is always ready to share his epiphany moment when circumstances proved beyond any doubt the power of the Service Desk. “Like it or not, all of IT will be judged by the performance of this one area.”
Rohit Sharma - Senior Developer
Iain was working as a Director of IT within the Australian Taxation Office for some years when he shared a vision with a couple of other like-minded IT die-hards. That vision is now a long-term reality in the Service and Support industry called HDAA. Iain is an ITSM Master with a wealth of Support Services experience.
Iain is always ready to share his epiphany moment when circumstances proved beyond any doubt the power of the Service Desk. “Like it or not, all of IT will be judged by the performance of this one area.”
Aamir Manzoor - Systems Administrator
Iain was working as a Director of IT within the Australian Taxation Office for some years when he shared a vision with a couple of other like-minded IT die-hards. That vision is now a long-term reality in the Service and Support industry called HDAA. Iain is an ITSM Master with a wealth of Support Services experience.
Iain is always ready to share his epiphany moment when circumstances proved beyond any doubt the power of the Service Desk. “Like it or not, all of IT will be judged by the performance of this one area.”
