Brief Overview of the Workshop
In this workshop, Christine will focus on the Service Catalogue & CMDB as the end game covering the core capabilities that must be developed to ensure the business benefits are realized and the customer expectations are met.
Core capabilities covered will be:
- Capability maturity
- Organizational Change Management & Communication
- Service Modelling
- Process Management
- Process Integration
- Service Integration & Management
- Governance
- Transformation & the Business Case
Workshop Recording
This Content is available for Gold Members only!
Kindly upgrade your membership to gain access