Case Study: How AI Improved My Service Desk
AI has been a buzzword and hot topic for a few years now and for good reasons. There is a […]
Case Study: How AI Improved My Service Desk Read More »
Artificial Intelligence
My Journey into AI on the Service Desk
My AI journey started about two years ago at SupportWorld Live. Speaking with vendors in the space and attending some sessions showed
My Journey into AI on the Service Desk Read More »
How Agentic AI Will Revolutionize IT Support
How Agentic AI Will Revolutionize IT Support Prescriptive AI has been permeating the IT support industry for decades. The time
How Agentic AI Will Revolutionize IT Support Read More »
Building Long-Term Customer Success Through the Data Cloud
While real-time support operations form the foundation of customer service, long-term customer success requires a strategic approach to data utilization
Building Long-Term Customer Success Through the Data Cloud Read More »
Real-Time Intelligence: How Data Cloud Transforms Support Operations
Enhancing the Call Center Agent Experience: The AI Game-Changer Data Cloud technology has changed how organizations approach customer support operations
Real-Time Intelligence: How Data Cloud Transforms Support Operations Read More »
Your Guide to Rebrand Self-Service for the AI Era
Tired of “Self-Service” Frustration? “Self-service” has been around in IT Service Management (ITSM) for years, promising fast, independent access to
Your Guide to Rebrand Self-Service for the AI Era Read More »
Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide to Hope (PART III)
In part two of this series, we discussed two options leaders face when it comes to Generative AI: leading with hope or fear.
The State of Technical Support in 2024: Key Takeaways
Despite slower job growth, tech support isn’t going away any time soon. A time may come when technical support goes the way
The State of Technical Support in 2024: Key Takeaways Read More »
The Power of AI Can Revolutionize IT Support
AI can and likely will transform the way IT works via automation.
Robots will take over the world. Or at least this is what science fiction authors have told us for years, and now it seems more likely than ever, but as anyone who has used generative AI to write and create artwork or music knows, humans still must tell AI what to do and how to do it.
The Power of AI Can Revolutionize IT Support Read More »
Bringing CX and IT Leaders Together for AI Strategy Success
Forget robots taking over and stealing jobs! 2024 is about augmenting us, the human heroes, with the superpowers of conversational
Bringing CX and IT Leaders Together for AI Strategy Success Read More »