Why You Must Kill Your VPN to Support Remote Work
Organizations must overcome the limitations of VPNs to become true digital businesses and rethink how they can better support and […]
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Cloud Services
Introducing Cloud Contact Center, Enterprise Style
Experts predicted that it would take some time for the industry to adopt cloud technology because of initial limitations, but
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The Biggest Security Threats to a Mobile Workforce
As the remote workforce expands exponentially, many workers are doing critical day-to-day work on their mobile phones. This creates a
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Next-Generation Service and Support in a Mobile-First, Cloud-First World, Part 2
If the rate of change on the outside exceeds the rate of change on the inside, the end is near.
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Next-Generation Service and Support in a Mobile-First, Cloud-First World, Part 1
“It ought to be remembered that there is nothing more difficult to take in hand, more perilous to conduct, or
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Customer Service Excellence: Now More Than Ever
This year, I was fortunate enough to be accepted to present at itSMF-UK’s conference in London, ITSM16. The topic I
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