Elon Musk: Mad Scientist or Just Mad?
Change management expert Karen Ferris believes Musk’s missteps offer object lessons on what not to do when taking the reins […]
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Employee Satisfaction
What Employees Want in Increasingly Hybrid Work Environments
The not-so-secret ingredient to attracting and retaining employees is a good digital employee experience. But if you think a good
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Delivering Delightful Employee Experience in the Age of Hybrid Work
The workforce of today is distributed across the globe. Depending on their convenience and preference, employees work from home or
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How to Create an Energised Organisation
A customer-centric organization helps customers find the right solutions for their needs. This kind of organization requires a dedicated type
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The Power of Knowing How Long the Line Is in IT Service
Everyone hates to wait for help, but there are a few simple steps IT service and support teams can do
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How Service Management Can Make a Difference in EX
In part 2 of this series on EX, we look at how the principles of ITIL 4 can help make
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Why Employee Experience Matters Now More Than Ever
In part 1 of this two-part series on EX, we discuss how the pandemic has created a seismic shift in
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Employee Engagement is a Vital Part of the IT Mission
A good IT experience may be the key to improving employee engagement, but too often IT initiatives to improve employee
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Rewards, Recognition, and Customer Service
When it comes to attracting, developing, and keeping the best talent in the support center industry, there are few topics
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